Shipping policy
At Quoco, we take great care to ensure your wine is delivered safely and promptly.
For your convenience, we ship via FedEx to anywhere within Australia. Shipping costs are calculated based on the number of bottles and your location. Simply proceed to checkout to view the exact shipping fee.
Please note: we are unable to ship orders outside of Australia.
We aim to deliver your wine within 5 to 10 business days to the address provided during checkout. For deliveries to Western Australia, Far North Queensland, Northern Territory, and remote country areas, please allow an additional 2 to 3 business days.
After you complete your purchase, our team will prioritise dispatching your order. You will receive a notification once your wine has been shipped.
At Quoco, we are committed to delivering exceptional customer service and wines. We strive to ensure all wines listed on our website are in stock and that all pricing is accurate. In the rare event an item is unavailable or we are unable to fulfil your order, we will contact you within 2 business days to organise a full refund.
Changes to Your Order
Once an order is placed, we are unable to make changes. If you need to adjust your order after receiving it, you can return it in accordance with our Returns Policy.
Contact Us
If you have any questions about delivery, please reach out to us via our contact form or email us during business hours at roberto@quoco.com.au.
